Privacy policy

This Privacy Policy describes how eospice.com (the “Site”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1. Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” means any information that can uniquely identify an individual.

Device Information

Examples: Browser version, IP address, time zone, cookie information, pages or products viewed, search terms, interactions with the Site.
Purpose: To load the Site accurately, perform analytics, and optimize your experience.
Source: Collected automatically via cookies, log files, web beacons, tags, or pixels.
Shared with: Shopify (our processor).

Order Information

Examples: Name, billing and shipping address, payment information (including credit card numbers), email, and phone number.
Purpose: To fulfill orders, process payments, arrange shipping, provide invoices and order updates, communicate with you, screen orders for fraud, and provide marketing information based on your preferences.
Source: Collected directly from you.
Shared with: Shopify, Google, PayPal, Sri Lanka Post.

Customer Support Information

Examples: Name, billing and shipping address, payment info, email, and phone number.
Purpose: To provide customer support.
Source: Collected directly from you.

2. Minors

Our Site is not intended for individuals under 18 years old. We do not knowingly collect Personal Information from children. If you believe your child has provided us with Personal Information, please contact us to request deletion.

3. Sharing Personal Information

We share your Personal Information with third-party service providers to help us provide and improve our services and fulfill contracts with you. For example:

  • Shopify powers our online store. See their privacy policy: Shopify Privacy.

  • We may share your data to comply with legal obligations or protect our rights.

  • We use Google, Facebook, Pinterest, and Instagram for marketing purposes.

4. Behavioral Advertising

We use your Personal Information to provide targeted advertisements and marketing communications.

  • Google Analytics helps us understand site usage. Opt out here: Google Analytics Opt-Out.

  • We share Site usage and ad interaction data with advertising partners using cookies or similar technologies.

  • Learn more about targeted advertising: Network Advertising Initiative.

You can opt out of targeted ads here:

5. Using Personal Information

We use your Personal Information to provide products and services, process payments, ship orders, and keep you informed about new products, services, and offers.

6. Lawful Basis (for EEA Residents)

If you reside in the European Economic Area (EEA), we process your Personal Information based on:

  • Your consent

  • Contract performance

  • Legal obligations

  • Vital interests

  • Public interest

  • Legitimate interests that don’t override your rights

7. Retention

We retain your Personal Information for as long as necessary to fulfill your orders or comply with legal obligations, unless you request deletion.

8. Your Rights (for EEA Residents)

You may request access, correction, or deletion of your Personal Information by contacting us. Please note your data may be transferred outside Europe, including Canada and the United States.

9. Cookies

Cookies are small data files stored on your device to improve your browsing experience.

Types of Cookies We Use:

  • Necessary cookies for site operation (e.g., shopping cart, login).

  • Analytics cookies to understand site usage.

  • Advertising cookies for marketing.

Examples of cookies used:

Cookie Name Function
_ab Admin access
_secure_session_id Storefront navigation
cart Shopping cart
cart_sig Checkout
checkout_token Checkout
secret Checkout
secure_customer_sig Customer login
storefront_digest Customer login
_shopify_u Customer account updates
_tracking_consent Tracking preferences
_s Shopify analytics
_shopify_sa_p Marketing & referrals analytics

Cookies can be session-based or persistent. Persistent cookies last between 30 minutes to two years. You can manage or block cookies through your browser settings, but note this may affect your experience on our Site.

Learn more about cookies at All About Cookies.

10. Do Not Track

We do not alter our data collection in response to “Do Not Track” browser signals as there is no standard response industry-wide.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices or legal requirements. Please review this page periodically.

12. Contact Us

For any questions about this Privacy Policy, please contact us at:

Email: support@eospice.com
Company: Easyone Pvt Ltd
Company Registration Number: PV00301135